Basis for the Establishment of the Comprehensive Situation Room
Article 8-5 (1) of the Infectious Disease Control and Prevention Act
- The Commissioner of the Korea Disease Control and Prevention Agency shall establish and operate a permanent emergency situation room to carry out tasks such as collecting and disseminating infectious disease information, managing situations, and taking initial actions and command in urgent cases of infectious diseases being introduced or spreading.
Responsibilities of the Comprehensive Situation Room
Reporting and response to infectious disease emergencies
- Monitoring and emergency response to domestic and foreign infectious diseases 24 hours a day, 365 days a year
- Situation occurrence
- Occurrence of suspected cases of new infections
- Occurrence of suspected biological terrorism incidents, etc.
- Situation room reception
- Self-reporting of suspected patients
- Report to medical institutions and city/provincial (health centers)
- Report to other departments and agencies
- Situation dissemination
- Support for initial response and dissemination of situation to the responsible department
- Internal reporting of the situation and external dissemination
- Initial situation analysis
- Connect with relevant departments as necessary
-
(Analysis Results) Self-response possible
Self-response
-
(Analysis Results) Expanded response needed
Entered emergency situation
Infectious Disease Hotline 1339 Management and Operation
- communication channel that provides civil consultation and information on infectious diseases and all related affairs under the jurisdiction of the Korea Disease Control and Prevention Agency
이 다이어그램은 감염병전문콜센터 1339의 관리·운영 구조를 나타낸다. ■ 1339 콜센터 역할 - 감염병 및 질병관리청 소관 제반 업무에 대한 민원 상담, 정보 제공, 대국민 소통 창구 기능 수행. - 상담 문의 접수 및 자료 요청 처리. - 민원 응대와 관련해 질병관리청 종합상황실과 연계. ■ 상호 연계 관계 - 지역사회: 상담 문의를 콜센터에 요청하고, 민원 응대를 받는다. - 의료기관: 상담 문의와 민원 응대를 위해 콜센터와 직접 연결된다. - 보건소: 민원 응대 및 상담 문의 과정에 참여한다. - 시·도: 보건소와 연계되어 정보가 전달된다. - 질병관리청 종합상황실: 콜센터 운영을 총괄하며 상담 자료 요청 및 응답을 관리한다. 즉, 지역사회·의료기관·보건소에서 들어오는 상담 및 민원은 1339 콜센터를 통해 응대되며, 종합상황실과 연계되어 관리·지원된다.
Management and operation of Emergency Situation Room
- Establishment and management of EOC infrastructure and information systems to support strategic and rapid situation management and decision-making during infectious disease crisis situations

